Senior Network Engineer

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Descrizione

About The Opportunity Netrix Global is seeking a Senior Network Engineer with Service Delivery Focus to serve as both a Tier 3 technical escalation resource and a senior service-delivery lead for assigned managed-network clients. This role combines deep hands-on enterprise networking expertise with customer-facing governance, operational analysis, escalation coordination, lifecycle planning, and service-improvement leadership. The successful candidate will resolve complex network issues, contribute to scalable designs and implementations, translate operational data into clear priorities, and drive documented actions through completion. The role requires a proactive engineering mindset. The engineer is expected not only to restore service, but also to identify recurring risk, improve resiliency and supportability, communicate effectively with technical and executive stakeholders, and coordinate outcomes across engineering, operations, account management, project management, security, cloud, and other service teams. How You Will Make An Impact Tier 3 Engineering and Escalation Act as a senior escalation point for complex network outages, chronic performance issues, configuration defects, and service-impacting conditions that Tier 1 and Tier 2 teams cannot resolve. Lead advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, wireless, VPN, circuits, network services, and monitoring platforms. Develop and validate technical remediation plans

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