Consultor Dynamics 365 CRM

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Descrizione

Accountabilities: - Configure, customize, and enhance Microsoft Dynamics 365 CRM solutions in line with business requirements and established technical guidelines. - Develop, maintain, and optimize plugins, workflows, Power Automate flows, scripts, components, business rules, and platform extensions. - Translate business needs into feasible functional and technical solutions, taking a hands-on approach to implementation and delivery. - Manage and customize CRM entities, forms, views, business rules, and other platform components to improve functionality and usability. - Design, implement, and maintain process automation workflows using Power Automate, while contributing to supporting application development with Power Apps. - Participate in initiatives aimed at digitizing internal processes, improving operational efficiency, and enhancing the overall CRM experience. - Support integrations between Dynamics 365 and enterprise systems, including internal platforms, external services, and integration technologies such as MuleSoft. - Assist with defining, implementing, and validating integration interfaces, performing technical tests, and investigating integration-related incidents. - Analyze and resolve Level 2 support incidents, perform root-cause investigations, and implement corrective and evolutionary maintenance activities. - Participate in deployments, testing, and validation across development, testing, and production environments to ensure solution stability and quality.

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