Lead - Service Management

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry.

Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today! IT SERVICE MANAGEMENT & INFRASTRUCTURE MANAGER JOB DESCRIPTION | FULL-TIME Location India Department IT Operations & Service Management Experience 5-8 Years Reports To Senior Manager, IT Operations Job Summary We are seeking an experienced IT Service Management & Infrastructure Manager to lead enterprise IT service delivery and infrastructure operations.

will drive Incident, Problem, Change, and Service Management processes while providing technical oversight across infrastructure, cloud, network, endpoint, collaboration, and security platforms. The position will work closely with the Global Service Desk, Infrastructure, Security, business stakeholders, and vendors to ensure service stability, operati