Staff Security Operations Engineer

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! […] is the AI-powered retention engine behind the world’s most customer-centric companies.

The […] CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust […]’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role: We’re looking for a full-time Staff Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response & Threat. This role is a hybrid role based out of our Hyderabad, India. In this role, you'll play a key role in driving the strategy, engineering, and operational maturity of our security operations program by setting technical standards, architecting detection strategy, leading major incident response, and mentoring analysts and engineers.

This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like DevOps, Engineering, and IT. The ideal candidate brings strong skills in incident response leadership, SIEM, EDR, and SOAR platforms, and cloud security architecture. What You'll Do: Experience owning complex or high-severity i