IT Support Analyst with Hebrew & English

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Descrizione

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B. To learn how we can supercharge progress for you, visit hcltech.com . Due to our growing business needs we are looking for: IT Analyst with Hebrew & English (Full Time) Workplace: Kraków O3 Business Park As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Daily Activities: • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users • Route problems to internal support group • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge • Administer and provide User Access in various systems • Use the

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