Senior Business Analyst - remote from EU - Deadline 30/10/26

Analisi del mercato

Stack

Dettagli

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Candidati

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Descrizione

Provide technical support and issue resolution o Diagnose and resolve escalated incidents related to the interoperability of components in the eFTI exchange environment and/or its functional and technical implementation specifications that Level 1 and 2 teams cannot resolve. Perform in-depth investigations to identify root causes of recurring or critical problems and propose long-term solutions. Maintain and update detailed documentation for troubleshooting processes and resolutions. Ensure adherence to agreed service levels (SLAs) and incident management standards. Coordination and facilitation o Act as technical coordinator for operational issues affecting two or more Member States. Support the interoperability of eFTI Gates and their secure communication. Provide guidance and mentoring to Level 1 and 2 support teams to improve their technical capacity and consistency. Advise on planning, priorities and risk management, identifying weaknesses and recommending mitigations. Documentation and knowledge management o Maintain collaborative infrastructure such as wiki or knowledge base sites hosting implementation guidelines and user documentation. Draft or review implementation documentation, user manuals, and wikis for stakeholder consumption. Contribute to the maintenance and review of technical guidance documentation for implementing legal requirements under the eFTI framework. Document and maintain an overview of the status of the implementation of the eFTI technical compone

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