Lead Service Designer

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Descrizione

This role is for one of Weekday’s clients Salary range: Rs 400000 - Rs 1400000 (ie INR 4 - 14 LPA) Min Experience: 1+ years Location: Pune, Maharashtra, India JobType: full-time We are seeking an experienced and strategic Lead Service Designer to translate research insights into actionable service designs, implementation-ready blueprints, and fully operational service experiences. The role bridges the gap between research, product, engineering, and operations, ensuring that customer insights are converted into practical service architectures that are implemented, measured, and continuously improved. The Lead Service Designer will own the end-to-end service design lifecycle, from interpreting synthesised research findings and designing customer touchpoints to developing comprehensive service blueprints, driving implementation, and validating real-world performance. The role also involves establishing service design standards, mentoring team members, and collaborating with cross-functional stakeholders to deliver customer-centric, technically feasible, and commercially viable solutions. Requirements Roles & Responsibilities 1. Insight-Driven Touchpoint Design Translate research insights into meaningful customer-facing touchpoints and service interactions. Ensure every designed touchpoint addresses a validated customer need or identified pain point. Evaluate digital experiences against usability principles and established design heuristics. Prototype and test touchpoints before

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