Service Designer

This role is for one of Weekday’s clients Salary range: Rs 300000 - Rs 1000000 (ie INR 3 - 10 LPA) Min Experience: 2+ years Location: India, Pune, Maharashtra, India JobType: full-time We are looking for a creative and customer-focused Service Designer with 2–6 years of experience in Service Design, UX Research, workflow design, and customer experience optimization. The ideal candidate will be responsible for understanding customer needs, identifying pain points, and designing seamless, efficient, and user-centric services across multiple touchpoints. This role requires a strong understanding of customer journeys, design thinking, research methodologies, and the ability to translate insights into practical service improvements.

The successful candidate will collaborate with cross-functional teams, including product managers, UX/UI designers, business stakeholders, and technology teams, to create cohesive service experiences that align with customer expectations and business objectives.

Service Design: Design and improve end-to-end services by understanding user needs, business requirements, and operational processes. Develop service concepts that deliver meaningful and consistent customer experiences across digital and physical touchpoints. UX Research: Conduct qualitative and quantitative research, including user interviews, surveys, usability testing, contextual inquiry, and stakeholder interviews, to understand customer behaviors, motivati