Job description Provide high-quality Level 2 technical support to end users Monitor and maintain daily IT operations, servers, network infrastructure and related systems to ensure stable business operations. Perform system administration and maintenance of Microsoft Windows Server, Linux Server, Active Directory, V
Mware, IP Telephony, backup solutions, patch management, and other enterprise systems. Support and configure network infrastructure including switches, routers, firewalls and wireless networks. Perform daily server and infrastructure health checks, security monitoring, backup verification, recovery testing and system performance optimization.
Ensure system security, data integrity and business continuity through backup, disaster recovery planning and implementation. Support the implementation and maintenance of cybersecurity controls, including access control reviews, endpoint protection and vulnerability remediation, and assist with security incident investigation, escalation and response in accordance with company policies. Troubleshoot and resolve hardware, software, system, network and infrastructure-related issues.
Conduct operating system installation, desktop/laptop deployment, system upgrades and rebuilds. Maintain IT hardware, software, inventory and asset records. Prepare technical documentation, implementation proposals, operational procedures, reports and user manuals.
Liaise with internal departments to gather business requirements and provide appropria