IoT (WIND) Support Engineer (LoRaWAN, APN & Mobile Private Networks)

of an IoT (WIND) Support Engineer is essential for providing end-to-end technical support for IoT connectivity solutions across enterprise and industrial environments. The primary objective is to troubleshoot and resolve connectivity issues while ensuring seamless operation of IoT network devices and platforms. Main

Provide Level 2/Level 3 technical support for IoT connectivity solutions (LoRaWAN, P-APN, and MPN). Troubleshoot device, network, and application-layer issues across multiple IoT technologies. Analyze logs, packet captures, and network traces to identify root causes and implement corrective actions.

Support onboarding, provisioning, and lifecycle management of IoT devices. Support new deployments and implementation of projects in LoRaWAN, P-APN, and MPN. Deploy, configure, and maintain LoRaWAN infrastructures including gateways, network servers, and end devices.

Troubleshoot LoRaWAN communication issues including join failures, packet loss, coverage challenges, and gateway capacity concerns. Monitor gateway health, RF performance, and network utilization. Support integration with LoRaWAN Network Servers and cloud platforms.

Ensure compliance with LoRaWAN architecture and industry best practices. Participate as needed in deployment and configuration of private APN environment. Support SIM/eSIM provisioning and connectivity troubleshooting for IoT devices.

Investigate and resolve authentication, routing, DNS, IP addressing, and dat