Operations Analyst

Client's Operations & Governance team is looking for a proactive, people-oriented Operations Analyst.

This role sits at the heart of the team's day-to-day execution by keeping initiatives on track, Jira boards up to date, and Engineering Managers accountable for their deliverables across Governance active workstreams. Your responsibilities: Own the day-to-day operational layer across all active workstreams by supporting and ensuring nothing falls through the cracks. Maintain and update Jira boards, trackers, and management spreadsheets based on inputs from meetings, managers communications, and direct stakeholder interactions.

Create and assign Jira tickets for new operational items, track completion against deadlines and flag overdue items proactively. Guarantee all data is always updated for any monthly status snapshots and completion reports for the Brilliant & Basics OKR across all teams. Build working relationships with Engineering Managers across all teams.

Support and follow up with EMs and team leads to ensure their deliverables are completed, documented, and reflected in the right tools following the guidelines. Escalate blockers and unresolved items to the team as appropriate — with context and a recommended next step. Attend operational meetings and capture actions, owners, and deadlines accurately.

Document recurring workflows, data flows, and manual processes to support future. Gradually shift from manual execution to validation and oversight as automation is intr