L3 Support Engineer (Azure & M365)

L3 Support Engineer (Azure & M365) Location | Gdańsk | 100% Remote More about this opportunity Join NATEK as an Azure & Microsoft 365 Infrastructure Consultant and become part of a consulting team supporting a large-scale infrastructure stabilization initiative in Gdańsk. The project focuses on ensuring the reliability, performance, and continuous improvement of a Microsoft-based environment, with a strong emphasis on Azure Virtual Desktop (AVD), Microsoft Azure, networking, identity services, and Microsoft 365 . You will play a key role in resolving complex technical challenges, enhancing operational efficiency, and driving automation initiatives that strengthen the overall IT ecosystem.

Your responsibilities Deliver advanced L3 support for critical and complex infrastructure-related incidents across Azure, Microsoft 365, AVD, networking, identity, and Windows environments. Investigate and troubleshoot technical issues, coordinating diagnostics, escalations, and resolution activities while ensuring adherence to SLA commitments. Conduct in-depth root cause analysis (RCA) and implement long-term corrective actions to prevent recurring incidents.

Monitor and analyze system performance, alerts, and security events using tools such as Azure Monitor , Microsoft Defender , and KQL-based investigations. Identify recurring operational challenges, infrastructure bottlenecks, and areas requiring process improvements. Propose and document opportunities for automation, optimization, and