Cloud Platform Engineering Manager

Join us in bringing joy to customer experience. […] is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As part of the Product Engineering organization, the DevOps Engineering Manager will lead a team responsible for building, operating, and continuously improving cloud platform capabilities that support highly available, scalable, and secure services. This role blends hands-on technical leadership with people and operational management.

You will be accountable for platform reliability, execution excellence, and team growth, while partnering closely with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale. The ideal candidate is a strong technical leader with production experience, a passion for operational excellence, and proven ability to mentor engineers and drive outcomes in fast-paced environments. The position involves shift-aligned coverage with U.S.

Pacific Time hours and ownership of an on-call rotation, including escalation management. Key

Own the reliability, availability, and performance of cloud platforms supporting production services. Provide technical direction and review for