Systems Operations Analyst

The Role We’re looking for a Systems Operations Analyst to join our global Systems Operations team. Responsible for Daily Technical Operations including Application Management and Support for all Nasdaq provided services. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers across a large portfolio of applications, installing application updates and maintaining operational documentation and procedures.

As well as contributing to automation and development projects. You’ll fit right in if you’re curious, technical, and collaborative, enjoy solving problems, and want to build your experience in a fast-moving, international environment. Experience required: 0-3 years.

What You’ll Do Performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates. Troubleshoots order entry and market data connectivity issues with clients, exchanges, market centers, and network providers. Investigate alerts and technical problems, collaborating with teams across the organization to find solutions.

Support day-to-day application operations and respond to ad hoc technical requests. Contribute to automation, development, AI, and DevOps initiatives Work with global development teams on new tools, cloud-based solutions, and continuous improvements. Application and infrastructure deployments in both AWS and on-premise environments.

On-call