Customer Support Engineer (Level 2)

Location: Lahore (Head Office) Employment Type: Full-time onsite About the Role: We are looking for a skilled and customer-focused "L2 Support Engineer " for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis. The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.

What You'll Do? Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms Serve as the point of contact for complex technical issues raised by customers and dealers Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments Create and maintain support documentation, best practices, and contribute to internal knowledge sharing Who You're? Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field Upto 4 years of professional work experience Experience in Android mobile application development Basic knowledge of Mobile Device Management (MDM) and Android device administration Hands-on experience with AWS, Linux, and M