Operational Excellence Lead
- Employment
- Full-time
Location: Remote, New York City, or Oakland, CA Role Type: Full-time
$135,000 or $155,000, depending on seniority Reports to: Chief Administrative Officer Visa sponsorship: Not available Hires remotely in: United States - About the Role The Operational Excellence Lead will connect the organization's long-horizon, cross-functional, and external-facing strategy with internal execution. They will build the operating cadence, information flow, and forums that let the organization run performance-versus-plan at every level, and own the follow-through that keeps decisions and strategy connected across altitudes. What Success Looks Like Leaders know where and why core impact metrics are moving, and how to intervene.
Forums at every altitude (team level, functional leads, leads review) run with clear owners, decisions, and metrics. Operational systems drive high-quality, consistent reporting and better decision-making. Resourcing decisions are data-driven, and ROI is tracked over time.
Key
Organizational Strategy & Operating Cadence Own the connective layer between long-term vision and strategy, and functional leads' near-term execution. Run performance-versus-plan and OKR processes across the organization, working with leads to define outcomes, metrics, and reporting cadence. Own core planning cycles (e.g., H2 planning) end to end — the calendar, the templates, and the cross-team dependencies.
Consolidate fragmented ownership, and make ownership, decis