IT Service Desk Analyst

Job Title: IT Service Desk Analyst Reporting to: Service Desk Lead L ocation: Bridgend Position Type: Full Time, primarily office-based, with the possibility of working from home one day per week. Hours: Shift pattern between 08:00 and 18:00, Monday to Friday, with occasional out-of-hours support Overview: Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance.

TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.

This role sits within: IT We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.

Job Purpose: Provide exceptional 1st line technical support to a user base of approximately 2500.

holder will collaborate closely with our Desktop Support Team and other 2nd and 3rd line teams to play a p