Sr. Customer Operations Business Analyst

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do.

We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.

Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Scope of Position The Sr. Customer Operations Business Analyst is responsible for supporting order-to-cash operational performance through SAP transaction management, exception resolution, reporting, data analysis, and process improvement activities. This role serves as a key business partner to Customer Service, Sales, Supply Chain, Planning, Distribution, Master Data, EDI, and Information Technology by identifying operational issues, improving data quality, and supporting the efficient flow of customer orders through the organization.

The Sr. Customer Operations Business Analyst analyzes customer operations data, investigates transactional and system exceptions, performs reporting and reconciliation activities, and supports the implementation of corrective actions that improve service reliability and oper