Portfolio Delivery Lead, CE

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Descrizione

As a Service Line Portfolio Delivery Lead, CE you can expect to... Lead delivery strategy and execution for an assigned Customer Engagement (CE) portfolio spanning Dynamics 365 CRM and Power Platform solutions, driving delivery predictability, governance rigor, operational discipline, risk mitigation, and effective prioritization. Partner with Service Line leaders, Engagement Managers, and Engagement Directors to strengthen portfolio performance, client satisfaction, delivery execution, team effectiveness, and overall portfolio health. Own portfolio risk and escalation management, enabling timely intervention, executive decision-making, and recovery planning for challenged engagements. Provide direct leadership and delivery oversight for large, strategic, complex, or at-risk CRM and customer engagement transformation engagements, including delivery direction, solution guidance, subject matter expertise, and engagement leadership as needed. Build Service Line delivery capability by mentoring project and engagement leaders, strengthening core delivery competencies, and developing future delivery leadership. Partner with HR, Talent Acquisition, business leaders, and Learning & Development to align hiring, onboarding, team formation, skills, certifications, and career development with delivery demand and strategic priorities. Develop a strong project management leadership pipeline and scalable team structure that supports succession planning, rapid onboarding, sustained billabili

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