Desktop Support Service Representative

Trade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started.

A member of the Allstate family, Square

Trade has headquarters in San Francisco and London.

We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

• of the RoleProvide primary response for user requests to the Help DeskFollow procedures and guidelines (including documentation) for the Help Desk operations
• Monitor and inform users on status of their support issues
• Perform Setup and deployment of end-user hardware and software
• Investigate and research solutions for hardware and software problems that arise
• Provide on-site support to employees related to their devices or applicable technology
• Troubleshoot PC hardware and software issues, configurations, and/or peripheral equipment
• Add/change users and/or permissions and rights in Active Directory
• Manage mobile device management systems and enrollment of devices.
• Participate in an On-Call rotation with the Helpdesk Emergency Line for 1 week every 8 weeks A strong record of rolling up sleeves and tactical execution.
• Associate degree, technical certification, or equivalent work