ICT Support Analyst - Helpdesk

The Opportunity We are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business Key

Deliver a high-quality standard of service to internal and external clients Manage, prioritize or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction Promote and manage the sharing of knowledge and information Provide timely and appropriate communications to clients, ICT team leaders and managers Provide end-user IT support for hardware and software Train and support Beca staff on Beca ICT Systems as appropriate Participate professionally and enthusiastically within the team Maintain relevant knowledge and documentation systems Provide support on special projects as directed Understands the broader team and manages escalations accordingly Maintain positive working relationships even when the situation becomes difficult Achieve team objectives through collective individual effort Build rapport and communicate professionally with all team members and clients About you 1-3 years' exper