IT Service Desk Analyst

Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950.

Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.

Role Overview: We have an exciting opportunity for an IT Service Desk Analyst to join our IT Infrastructure Team, reporting into our IT Services Manager. As the first point of contact for IT requests and incidents within F1, working in a small, close-knit team, you will ensure all jobs are logged to the correct team and deliver high-level customer service. Main Duties and

Answer incoming calls/ emails to the service desk, logging all calls into Jira Service Desk, and assigning them to relevant team. Be aware of which location support analysts are working from– assign and reassign jobs as appropriate. Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level servi