Support Change Manager

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Descrizione

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview NYC 9-1-1 NGCS and Call Handling Service Job Description We are seeking an experienced Software Support Change Manager to oversee the end-to-end lifecycle of all software updates, patch deployments, system modifications, and new features. In this role, you will be responsible for evaluating the risk and impact of technical software changes, leading the Change Advisory Board (CAB), and ensuring that our tier-1 to tier-3 technical support teams, client success teams, and end-users are fully trained, informed, and equipped for every rollout. You will minimize operational downtime, mitigate deployment risks, and drive smooth user adoption. Key Responsibilities 1. Release & Technical Change Governance Lead and govern the Request for Change (RFC) process for software support operations, bug fixes, updates, and major feature rollouts. Chair the Change Advisory Board (CAB) , facilitating risk assessments, deployment schedule reviews, and dependency checks across dev,

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