Product Support Representative

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Descrizione

Product Support Representative - 7 to 12 yrs - Pune Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team : We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Our role requirements range from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS) What you will be doing Good skills in Python (or other scripting language, example - PERL) .. application support experience Provide level 1 and level 2 Application Product Support for FIS financial applications. Ensure timely resolution or escalation within SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress and handling customer with a professional attitude. Liaise with development team to get the fix for critical issues i

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