- We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes .
- This role focuses on L2/L3 application support , incident response , root cause analysis (RCA) , and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows .
- You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
- Full-time (40h) role with on-call rotations, including weekend coverage.
Responsibilities
- Provide L2/L3 production support for critical media applications
- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
- Analyze logs, metrics, and traces to identify root causes
- Resolve incidents using runbooks and SOPs , escalating when required
- Partner with Engineering and SRE teams , providing clear technical context
- Support live streaming pipelines and video transcoding workflows
Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
- Participate in on-call rotations , including weekends
- Document incidents, RCAs , corrective and preventive actions
- Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements
Required
Experience in Application Support, Production Support, or Reli