Lead Analyst - Software

The Lead Analyst - Software is a production operations role within OMFS Tech Ops & Eng Mgmt focused on the day-to-day stability, support, and continuous improvement of systems used to run OneMain Auto applications.

works hands-on across Windows Server, IIS, Microsoft SQL Server, Azure IaaS, monitoring, automation, and related application-hosting components. The position applies practical SRE principles to production operations, including observability, automation, reliability improvements, documentation, and disciplined troubleshooting. This position independently handles Level 2 support and selected Level 3 production issues, while partnering with senior engineers on the most complex technical problems, external partner escalations, and larger platform modernization efforts.

A dedicated incident response team manages incident coordination. Key

• Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components. · Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services. · Support and maintain application-hosting components using established standards, procedures, and change controls. · Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities. · Participate in root cause analysis and implement corrective actions under established enginee