Professional Services Specialist

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Descrizione

About us [handle] Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking a client-focused Professional Services Specialist to lead implementations and migrations of Cloud9, our voice trading and collaboration platform, for banks, broker-dealers, asset managers, and hedge funds. You will manage assigned client implementations from kickoff through go-live and post-launch stabilization, serving as a key liaison between clients and internal teams. You will coordinate business and technical stakeholders to define requirements, manage delivery, validate readiness, and facilitate the transition from legacy trader voice systems to Cloud9. Responsibilities Project Management & Delivery Lead assigned client implementations from kickoff through go-live, hypercare, and transition to ongoing support. Develop and maintain project plans, milestones, migration schedules, risk and issue logs, action trackers, and status reports. Manage project scope, dependencies, competing priorities, and delivery risks across multiple concurrent implementations. Facilitate project meetings, communicate progress and escalations, and drive accountability across

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