IT Systems Analyst Lead - Testing CoE

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses.

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Lead IT Systems Analyst supporting the Testing Center of Excellence (TCoE), you will serve as a primary relationship manager between technology delivery organizations and the centralized testing services team. You will partner with technology leaders, delivery teams, and third-party service providers to understand testing needs, facilitate adoption of TCoE services, and ensure testing capabilities align with business priorities and delivery commitments.

This role is responsible for building strong customer relationships, managing service expectations, identifying and resolving delivery concerns, and driving continuous improvement in testing service effectiveness and customer satisfaction. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the fol