Technical Support Analyst

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all. Ready to discover more with us?

Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care. At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include: Flexible work arrangements Competitive

Program HOOPP Pension Plan (Defined Pension) Employee Assistance Program and Dialogue Well Being Program Generous vacation, float and caregiver days for all employees Education Fund and Dedicated Education Days Holiday Closure Perkopolis Employee Discount Program Introduction: ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

of the position include, but may not be limited to: First Level Su