IT Service Desk Analyst (6-Month Fixed Term Contract)

A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way! A little about the role As a IT Service Desk Analyst, you will be a first point of support for team members experiencing hardware, software and access issues.

You will respond to incidents and service requests, provide clear and patient guidance, and focus on creating a positive user experience. You will use IT service management tools to track and manage requests, work with colleagues across IT and the wider business, and contribute to accurate documentation, knowledge articles and troubleshooting guides. You will also help identify recurring