Professional Services Consultant

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Descrizione

About the position We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products. Key Responsibilities : • Assist customers in implementing Mimecast Services and ensure successful deployment • Support email archive migrations from different email archive solutions • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams • Identify opportunities for upselling additional products and services • Collaborate with cross-functional teams to meet customer needs Essential Skills and Experience: • Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems • Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling • Familiarity with email archive solutions such as Enterprise Vault or others • Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc. • Strong technical skills in op

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