Technical Support Engineer

Position : Technical Support Engineer Salary : 25,000 ZAR to 32,000 ZAR Working Hours : Aligned with UK Business Hours Work Type : Independent Contractor ABOUT THE COMPANY: Our company isn't just scaling; we're redefining human risk and secure behaviour management in cybersecurity. Trusted by leading global enterprises including Vodafone, Merck, Arriva, and Hershey, we reduce human cyber risk through AI-driven automation, with Agentic AI expanding our capabilities even further. In this company, support is where the product meets reality.

Every ticket represents a customer telling us something true about the platform—and every issue is either something we repeatedly answer, or a problem we solve once and eliminate at the source. We view support as an integral extension of product engineering, not a downstream cost centre. ROLE OVERVIEW: We are seeking a high-calibre Technical Support Engineer to take full ownership of our tier-2/tier-3 technical customer support function.

This is a technical, investigative engagement—not a script-reading helpdesk. Operating as an independent contractor based in South Africa, you will manage customer issues end to end: diagnosing logs and error records, reproducing complex platform issues in dedicated test tenants, handing fully documented, reproduction-ready defect packages to the Product Lead, and actively closing the loop by removing recurring root causes from our product, documentation, or onboarding flows. You will inherit a high-disciplin