Site Reliability Engineer, Sr Lead

Job Description NOTE: 1) This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL). 2) Current and Future Sponsorship is not available for this position.

We are hiring a Senior Lead Site Reliability Engineer to design, build and operate always-on, low-latency and highly secure payment platforms that support large-scale financial transactions. This is a senior, hands-on engineering role focused on highly available, mission-critical platforms. You will work across distributed systems, cloud platforms, observability and reliability engineering to improve stability, performance, scalability and operational efficiency.

You will collaborate with engineering, development and infrastructure teams while remaining deeply involved in day-to-day technical work. Your key responsibilities Design and implement reliability architecture and engineering standards for scalable, resilient and operationally efficient services, platforms and infrastructure. Build and evolve enterprise-grade observability capabilities across metrics, logs and traces, including service-level objectives and service-level indicators, to provide actionable insights into system health and customer experience.

Implement and continuously improve site reliability engineering practices, including error budgets, capacity modeling, resilience testing, graceful degradation and operational readiness. Architect automation and self-service capabilities, and design secure continuous int