Connected Care Support Specialist

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Connected Care Support Specialist Position Spotlight: Preferred experience: 3–5 years in help desk, software support, or technical customer service, with a bachelor’s degree in Computer Science, Information Technology, or a related field.

Serve as the subject matter expert for Cochlear fitting software, programming hardware, and Connected Care workflows, including Remote Care, Smart

Nav, and Cochlear Link. Provide advanced clinic support, investigate complex software issues, test new software releases, and develop standardized troubleshooting and training documentation. Hybrid role based out of our Lone Tree, CO location working minimum 3 days in office.

Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world. If you bring advanced software troubleshooting, networking, database, and technical customer support expertise, this is a fantastic opportunity to join the North American software support team at the global leader in implantable hearing devices. In this role, you will serve as a trusted technical resource for clinics and professional partners using Cochlear fitting software, programming hardware, and Connected Care services.

Your success in this role is measured by timely and effective resolution of complex technical issues, the operational reliability of