IT Cloud Support Consultant
- Employment
- Full-time
- Experience
- 5+ years
- Practices
- ITIL
- Education
- Bachelor's degree
Cloud IT Support Consultant Full time / Permanent Location: Canada, West Region (BC, AB) Due to continued, robust growth in our SAP Cloud and AWS managed services offering, […] is hiring a Cloud Support Consultant. The Opportunity In this role you will work with our Total
Care Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms. The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs.
This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.
are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks.
demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information. This role requires working in Pacific Time (PST) hours. Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.
As a Cloud Support Consultant, you will: Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environme