Cease Engineer

A Cease Engineer plays a crucial role in facilitating the smooth transition of IT services, systems, and resources when a client is ending an IT service agreement. This position ensures that cease & offboarding processes comply with agreements, security protocols, and industry best practices while minimizing service disruptions. This role will focus on the identification, improvement and resolution of gaps in the ceasing process to ensure that ceases are completed correctly and all associated costs removed.

act as a technical cease escalation point for technical queries and investigation of issues. Cease & Offboarding Follow the documented connectivity cease processes to ensure that all ceases are completed on time, internal costs removed and customer billing stopped, with no ceases in error. Act as the primary point of contact during the cease process, collaborating with clients and internal teams.

Manage and complete cease requests using Service Now, ensuring that tickets are managed in a timely manner, ticket notes added and customers are updated on their cease request. Validate customer termination dates and early termination fees to protect revenue and reduce churn costs. Raise tickets with internal teams to complete cease actions where required.

Support customer connectivity offboarding projects. Cease Process Improvements Maintain in-depth cease connectivity processes for the team to follow, ensuring that ceases are performed correctly to remove all associated