IT Service Delivery & Operations Lead

Position Summary We are looking for an IT Service Delivery & Operations Lead to coordinate the day-to-day running of IT helpdesk, infrastructure, network and security operations. You will lead daily stand-ups, track incidents and escalations, keep customers informed, and help technical teams meet agreed service standards. This hands-on, customer-facing role suits an experienced IT helpdesk, service desk or technical-support professional with strong ITIL service-management knowledge, sound IT foundations and excellent communication.

You will work closely with the Global Service Delivery Lead and specialist teams, taking ownership of operational coordination and follow-through. Formal people-management experience is not required. Job Details Work Setup: Hybrid.

Work from home initially, with short weekly office meetings (around 1–2 hours). Office attendance will gradually increase as the team grows, potentially to 2–3 days per week. Schedule: Monday to Friday | 9 AM to 6 PM UK time, with exceptions considered for strong candidates.

As part of a 24/7 operation, the schedule may change over time to support shift and on-call coverage. Holidays: UK holidays initially, subject to change as service coverage and rota arrangements develop.

Lead daily stand-ups, workload and ageing-ticket reviews across helpdesk, infrastructure, network and security operations, ensuring incidents and requests are prioritised, assigned, progressed and closed within agreed SLAs. Apply inc