Senior Digital Product Manager

About the Role We’re looking for a Senior Digital Product Manager to lead the end-to-end digital product strategy for Accor Plus. You’ll drive product vision, customer experience optimisation and commercial outcomes across web, mobile and member-engagement platforms, making sure our digital products deliver personalised, seamless, high-value experiences that support Accor’s global digital transformation ambitions.

Define and own the digital product roadmap for the Accor Plus member journey, from acquisition and onboarding through to engagement and retention Align product strategy with Accor Customer, Digital and Tech’s broader transformation goals and hospitality experience standards Identify new digital opportunities that enhance member value, loyalty and revenue Lead discovery, research and experimentation to understand member needs across all markets, and turn those insights into personalised, frictionless digital journeys Manage the product lifecycle: ideation, requirements, design, development, launch and optimisation Collaborate with UX, engineering, data, tech, customer, marketing and loyalty teams Prioritise features using data-driven frameworks (e.g. impact vs effort, OKRs) Partner with regional Accor Plus business leaders to make sure digital products support commercial KPIs Communicate product vision, progress and performance to senior stakeholders Define and track product KPIs (conversion, engagement, retention, NPS, revenue contribution) and use A