Support Specialist LabX (All genders)

Our Opening and Your

Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world. As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions. This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers.

The internal job title visible on the contract will be: Technical Support Specialist LabX . Your responsibilities: Provide technical support for the LabX software platform through a ticketing system, email, and online meetings. Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.

Troubleshoot application and infrastructure-related issues at L1/L2 support level. Investigate logs and diagnose system, connectivity, and networking problems. Analyze customer IT environments and system requirements.

Recommend configuration improvements and best practices for customer environments. Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders. Participate in online meetings with customers and market organizations worldwide.

Document findings, solutions, and quality-related issues. Maintain and expand the knowledge base and support documentation. Track, update, and monitor suppor