Developer Support Engineer, Open API
- Experience
- 3+ years
Compensation: $90,000-$120,000 per year Location: United States – Remote or Omaha, NE – Hybrid
As a Developer Support Engineer for the Open API, you’ll help shape the future of construction technology from day one. You’ll be the go-to technical expert for builders and developers who are building on our newly opened platform. This role is the perfect blend of deep technical problem-solving and real account ownership.
You’ll fix what you can on the spot and hand the rest to engineering with everything they need to move quickly. Your work will give construction professionals the tools to run their businesses with speed and confidence. As our first Developer Support Engineer, you’ll have a rare chance to build our support approach from the ground up and make it your own.
- Own the API support queue and troubleshoot sign-in, token and permission issues.
- Reproduce issues and write clear bug reports, following them through engineering.
- Keep customers informed during outages and critical events.
- Act as the main technical contact for API customers, watching usage to catch risks early.
- Show builders what they can build today and share their requests with Product.
- Coach frontline support and keep API guides, FAQs and runbooks accurate.
- Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.
3+ years in technical support, i