Manager, Technical Support

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Job Title: Manager, Technical Support Location: Bengaluru, India (Hybrid) Department: Customer Support Reports to: Director, Customer Support Our Opportunity We are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support environment. This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability. This role requires flexibility in working hours based on business needs.

You will make an impact by being responsible for: · Lead and mentor a team of technical support engineers across multiple time zones. · Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals. · Collaborate with Engineering, Product Management, and Customer Success teams to dri