Customer Support Specialist

NetSPI+Synack is a leader in offensive security, combining elite human expertise with agentic AI to help organizations identify, validate, prioritize, and remediate exploitable risk across their entire attack surface. Its platform delivers expert-validated testing in depth, continuously, or on demand, from pre-production code to live production environments, so security teams can separate vulnerability noise from real risk, including the growing threat of AI-driven attacks. With global reach and more than 13 million hours of real-world offensive testing experience, NetSPI+Synack serves many of the world's largest enterprises and government organizations with one ambition: nothing left to exploit.

We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at [link] and [link]

As a Customer Support Specialist, you will work in a fast paced environment providing front-line support of client assessments. You will pay close attention to detail in troubleshooting client issues, aligning configurations according to specifications, escalating issues, and ultimately ensuring customer success. This role is fully remote, operating within the Mountain or Pacific Time Zone.

Due to Government contract requirements, all candidates for this role must be US citizens.

Sounds interesting? Keep reading...

Here’s what you'll do

S