Technical Customer Support - US

[…] is the proactive on-chain security platform for enterprises and institutions. We predict and neutralize digital asset threats before they materialize, unifying real-time monitoring, transaction security, fraud prevention, compliance screening, and automated response in a single, institutional-grade platform. Powered by the most battle-tested machine learning engine in digital asset security, […] has actively prevented over $3 billion in losses across 75+ blockchains.

Founded in 2023, […] raised a $40M Series B and has secured $100B+ in digital assets across 350+ leading organizations, including top financial institutions, exchanges, asset managers, protocols, and chains. We’re looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of […]’s real-time threat detection platform. You’ll handle inbound technical inquiries, troubleshoot issues, and ensure our users (from Web3 protocols to enterprises) receive responsive, expert-level support.

You’ll collaborate closely with our Customer Success, Product, and Engineering teams to deliver a smooth and secure experience for every customer. Responsibilities: Serve as the first line of technical support, managing customer tickets and chats in a timely and professional manner. Troubleshoot product, integration, and alerting issues, identify root causes, and escalate complex cases when needed.

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