Application Support Developer - DevOps / Production Support

Application Support Developer – DevOps / Production Support Contract Duration: 12 Months (Extendable) Client: Global Bank Working Hours: APAC Time Zone Support Role Overview We are seeking an Application Support Developer to support a global banking platform, acting as the key APAC liaison between internal business teams, platform engineering, APS, ETS, and external vendors.

focuses on application stability, production support, incident management, and troubleshooting for Employees platform. The successful candidate will work closely with regional and global teams to investigate issues, coordinate incident resolution, and support platform releases and enhancements. Key

Provide L2/L3 application and production support, ensuring platform stability and availability during APAC hours. Act as the primary APAC point of contact for APS, ETS, engineering teams, business stakeholders, and external vendors. Lead and participate in incident triage calls, coordinate troubleshooting activities, and drive issues through to resolution or escalation.

Monitor application health and analyse logs using Splunk and other monitoring tools to identify and resolve issues. Troubleshoot REST API integrations, application disruptions, and production incidents. Work with development teams to validate fixes, deployments, releases, and platform upgrades.

Develop and maintain operational runbooks, knowledge articles, and support documentation. Use scripting and automation to impro