Membership Executive

About the role You'll be SFA's eyes and ears on the ground — the first handshake, the trusted point of contact, and the person who turns industry conversations into membership partnerships. This role is about building genuine relationships across Singapore's FinTech ecosystem, understanding what companies need, and connecting them to the right opportunities within SFA. This is a relationship-first, numbers-aware role.

You'll own your member pipeline end to end — from prospecting to conversion and ongoing engagement.

Member acquisition & outreach Identify and engage prospective members across Startup, Corporate, and Partner tiers through events, industry touchpoints, and ecosystem networking — no cold calling. Conduct virtual and in-person discovery meetings to understand a company's background, strategic priorities, and challenges. Present and recommend the most relevant SFA membership plans based on each prospect's profile and goals.

Gather feedback on value proposition gaps and escalate insights to the General Manager and relevant teams. Maintain accurate pipeline records — leads, meetings, follow-ups, and conversions — in HubSpot CRM. Relationship management & retention Build early, meaningful relationships with members — be proactive, not reactive.

Conduct regular check-ins to surface member needs and connect them to the right SFA departments, programmes, or events. Track member health metrics: renewals, expiring memberships, churn signals, and re-joiner op