E-Commerce Operations Specialist

Your responsibilities Support the day-to-day operations of our Direct-to-Consumer (DTC) standalone website (Shopify) and Amazon store, ensuring smooth and efficient operational workflows across our digital storefronts. Customer Experience Management: Handle daily customer service inquiries via email and proactively respond to platform reviews to maintain a consistently high level of customer satisfaction. Daily Store Audits: Conduct regular walk-through checks of our Shopify website and Amazon store to quickly identify, report, and resolve any online faults or technical issues.

Order Fulfillment Tracking: Monitor the end-to-end fulfillment process, addressing shipping exceptions and logistics delays, and seamlessly managing returns and refunds. E-commerce Merchandising: Support the execution of promotional activities by updating product listings, configuring pricing, and refreshing page content. Product Data Maintenance: Ensure the complete accuracy of product information across both platforms, including SKUs, descriptions, and imagery.

Administrative & Financial Support: Assist with essential backend tasks, including PSI system data entry, invoice uploading, and financial reconciliation. Our requirements Professional Experience: Minimum of 1 year of experience in an e-commerce operations or customer service role. E-commerce Knowledge: Hands-on experience working with Shopify backend is an absolute requirement.

Language Proficiency: English at a minimum B2 level, enabling you