CRM Management Consultant- Dynamics 365 –(GN SONG)

WHO WE ARE: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Within Strategy & Consulting Global Network Song Practice we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organizations.

Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships. THE WORK: You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following: Provide design, functional support for Microsoft Dynamics 365 Assess end-to-end D 365 processes to identify gaps, and help the client define target state processes standardized across geographies/business units Define user personas and user journeys Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach.

Work to facilitate Leadership’s team involvement of key stakeholders and buy-in for change readiness WHAT’