Senior Application Support Specialist

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Opis

Role Summary Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together! Our client operates in the automotive, transportation, and industrial sectors, supporting business-critical operations across a global organization. The project focuses on delivering high-quality application support services and ensuring efficient issue resolution for end users. It is an offer for hybrid work - up to 2 or 3 days in Wrocław. What You Will Do - Provide application support to business users and end users across international environments. - Handle and manage user-reported incidents and service requests. - Diagnose, troubleshoot, and resolve application-related issues. - Deliver user support in foreign languages as part of daily operations. - Work with ticketing systems to track, prioritize, and resolve requests. - Escalate complex incidents to appropriate support teams when required. - Ensure timely resolution of support cases and maintain clear communication with stakeholders. - Maintain a high standard of customer service and support quality. Requirements - Fluency in French and Italian. - Proven experience in IT Support or Application Support. - Strong troubleshooting skills with the ability to independently diagnose and resolve issues. - Very good communication s

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