Senior ServiceNow Technical Architect

Job Description Senior ServiceNow Technical Architect – CSM, ITSM & ITOM- Hybrid, Cary, North Carolina or Remote About SAS We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence — and questions into answers. If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here.

We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek, and more. About the Job The ServiceNow Technical Architect serves as the technical lead and subject matter expert across the Technology Provider Service Management (CSM & ITSM) and ITOM product areas within SAS’s enterprise ServiceNow platform. This role defines and leads the architectural direction for these products, ensuring alignment with Common Service Data Model (CSDM), security standards, and out-of-the-box (OOTB) design principles.

You will play a key part in delivering secure, scalable, and supportable solutions that enable SAS Tech Support, Cloud and Information Services CIS, and Managed Cloud Services (MCS) to achieve operational excellence and an improved customer and employee experience through a unified ServiceNow environment. Key

Architecture & Platform Leadership Serve as the technical authority for CSM, ITSM, and ITOM architectures, ensuring alignment with platform strategy, CSD