Support Engineer 2

Analityka rynku

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Opis

Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base. What you´ll do: Acts as a liaison between Support Services, PMG, Consulting Services across products. Available on call (on shift basis) for extreme emergencies / critical site down issues. Demonstrates and adheres to best practices of all internal Support Services polices and procedures. Ensures quantity and quality content in the knowledge base. Add value by developing knowledge article as well as working on operational improvements Escalates issues that may have a negative financial or relationship impact. Mentors team associates in product knowledge and triage techniques. Performs customer performance reviews and Health Checks. Provides advice to customers and product / implementation teams regarding industry best practices and process methodology. Provides functional and/or technical support during a customers product implementation and "go-live" periods. Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload. Monitors and actions Blue Yonder solutions for SaaS cust

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